Terms of Service

These terms govern your use of NENE Video at nene.video. By creating an account or using the service you agree to them. Contact: support@nene.video.

The service

NENE Video generates motion graphics videos: an AI model writes a storyboard and animation code from your inputs, your browser plays it and can export it as an MP4. The service does not generate realistic footage of people. Exported videos have no audio. Features and limits are described on the website and may change.

Your account

You must give accurate information, keep your credentials safe and be at least 16 years old. You are responsible for activity under your account.

Credits, plans and payments

• Generations and revisions use credits at the rates shown on the pricing page when you start the job.
• Subscriptions renew automatically until cancelled; cancellation stops future renewals and takes effect at the end of the current period.
• Monthly plan credits expire at the end of each billing period. Yearly plan credits are granted at once and expire one year after the grant. One-time purchases and welcome credits expire after the period stated at purchase (normally 365 days).
• Credits have no cash value and cannot be transferred.
• Failed generations are refunded in credits automatically. Cash refunds follow the Refund Policy.

Your content

You keep all rights to what you upload. You give us the licence needed to store and process it to provide the service, including sending it to our AI provider for each generation.

Subject to these terms and your rights in the material you supplied, you may use the videos you create for any lawful purpose, including commercially. Because similar inputs can lead to similar outputs, we do not promise that output is unique.

You must have the rights to everything you upload or link (logos, screenshots, data, websites) and must not use the service to:

• infringe others' intellectual property or privacy;
• create content that is unlawful, deceptive, defamatory, hateful, or that impersonates a person or organisation;
• make false claims about products, prices, endorsements or results;
• attack, overload or probe the service, bypass limits, or misuse other users' data.

We may refuse, suspend or remove content or accounts that break these rules.

AI output

AI output can be inaccurate. Review storyboards, text and numbers before you publish. You are responsible for how you use what you create.

Availability and changes

We work to keep the service available but do not guarantee it will be uninterrupted. We may change features, prices for future billing periods, or these terms; we will give notice of material changes.

Liability

To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your mandatory consumer rights.

Ending

You can delete your account at any time. We may end or suspend access for serious or repeated breaches of these terms.

Law

These terms are governed by the laws applicable at our place of business, without prejudice to mandatory protections of your country of residence.