Privacy Policy

This policy explains how NENE Video ("we", "us"), at nene.video, handles personal data when you use our AI video generator. Contact: support@nene.video.

What we collect

1. Account data — your email address, name and, if you sign in with a provider such as Google, the basic profile it shares. Passwords are stored only as salted hashes.
2. What you give the generator — briefs, text, data you paste or upload, images you upload (logos, screenshots), website addresses you submit and the page content we extract from them (title, description, headings, short copy, colors and the page's preview image). We keep these with your project so you can revise it.
3. Generated output — storyboards and animation code for your projects. Videos are rendered and encoded in your own browser; we do not receive the MP4 files you export.
4. Billing data — orders, subscription status and credit balance. Card details are handled by our payment processor (Stripe) and never reach our servers.
5. Technical data — IP address, browser type, request logs and security events, kept for operating and protecting the service. If you arrive from a campaign link we store the UTM parameters and referring site on your account for attribution.
6. Cookies and local storage — see the Cookie Policy. Drafts of the creator form are kept in your browser's local storage, not on our servers, until you generate.

Why we use it

• To provide the service: run generations, save projects, apply credits and plans.
• To keep it safe: rate limits, abuse prevention, fraud checks, debugging.
• To communicate with you about your account, purchases and important changes.
• To improve the product using aggregated usage information.

We do not sell personal data and we do not use your inputs to train AI models.

Who processes it

• Cloudflare hosts the application, database and storage.
• KIE (kie.ai), which provides access to Anthropic's Claude models, receives the prompt for each generation: your brief, text, data, the website extract and the images attached to the project. It returns the storyboard and code.
• Stripe processes payments.
• Email delivery providers send account emails.
• Analytics providers, if enabled, measure page usage (see the Cookie Policy).

These providers act on our instructions and may process data outside your country under appropriate safeguards.

How long we keep it

Projects stay until you delete them or close your account. Billing records are kept as long as tax and accounting law requires. Logs are kept for a limited period for security.

Your rights

Depending on where you live you can ask to access, correct, export or delete your personal data, and object to or restrict certain processing. Email support@nene.video from your account email. You may also complain to your local data protection authority.

Children

NENE Video is not directed to children under 16, and we do not knowingly collect their data.

Changes

We will update this page when our practices change and note the date above. Significant changes are announced by email or in the product.