Privacy Policy
Our commitment to protecting your privacy and personal data
2026/02/15
Introduction
Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and contact details you provide when registering or contacting us.
- Usage Data: Information about how you interact with our website, including pages visited, features used, and time spent. This is recorded in our own first-party analytics system (see "Analytics" below).
- Device Information: Details about the device you use to access our services, such as browser type, operating system, and the country you connect from.
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To monitor the usage of our services
- To detect, prevent, and address technical issues
Analytics
We measure how our product is used with a first-party analytics system that runs on our own infrastructure. No third-party analytics provider receives your activity.
What we record:
- Pages you view and the interface elements you interact with
- Sign-up, sign-in, and email-verification milestones
- Generation requests, their outcome, and the model used
- Checkout and payment milestones, linked to the resulting order
- Coarse technical context: country, device class, referring site, and campaign parameters
What we do not record:
- Your raw IP address or full browser user-agent string
- The content of your prompts or the media you generate
We recognise returning visitors with a first-party cookie (nene_vid). Once you sign up, that cookie is linked to your account so we can attribute your registration to the visit that led to it. We do not sell or share this data, and it is retained only as long as needed for product analysis. Deleting your account unbinds and anonymizes these records.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please email us.